Gentrifeye

Preserving local heritage by documenting cultural narratives and resisting displacement.

0-1

B2C

MOBILE DESIGN

BRAND DESIGN

Project Details

Duration

6 months (March 2024 -

September 2024)

My role

UX/UI Designer

UX Researcher

Tools

Figma

FigJam

Canva

Google Suite

Project Details

Duration

6 months (March 2024 - September 2024)

my role

UX/UI Designer

UX Researcher

Tools

Figma

FigJam

Canva

Google Suite

Project Overview

As part of Abundance of Youth’s (AOY) first-ever cohort—a San Diego nonprofit using art to tackle social and cultural issues—I took on the pressing issue of gentrification and all that it negatively implicates. As the sole designer and researcher, I combined UX strategy with advocacy to build a tool rooted in empathy, equity, and community resilience.

As part of Abundance of Youth’s (AOY) first-ever cohort—a San Diego nonprofit using art to tackle social and cultural issues—I took on the pressing issue of gentrification and all that it negatively implicates. As the sole designer and researcher, I combined UX strategy with advocacy to build a tool rooted in empathy, equity, and community resilience.

Problem

Gentrification—fueled by corporate interests and local policies—has displaced communities, erased cultural identities, and left many unsure how to advocate for themselves. This is especially true in City Heights, a diverse San Diego neighborhood facing ongoing development pressures. While gentrification affects many areas, I focused on City Heights as a practical starting point given our scope and resources, with the intention and long-term goal of growing into a resource for communities nationwide.


As someone who’s seen culture fade from places that once felt untouchable, this work is personal—and a step toward accessible, visible, and empowered advocacy.

How might we create a platform that empowers communities to advocate, stay informed, and protect their cultural identity amid ongoing development?

Solution

Through user research, community input, and iterative design, I created a platform that empowers residents to advocate for their neighborhoods. By sharing personal stories and staying informed on urgent local developments, locals can both reclaim and shape the narratives that authentically reflect who they are.

preview of final mobile Screens

Live search — immediate access to key resources at all times

  • Access real-time updates on breaking news and development plans in City Heights to stay informed and protect the community’s cultural identity.

  • View and contact local reps directly to reclaim your voice and advocate for equitable change in the face of gentrification.

  • Amplify community stories and headlines to preserve history, strengthen belonging, and resist cultural erasure.

Live search — immediate access to key resources at all times

  • Access real-time updates on breaking news and development plans in City Heights to stay informed and protect the community’s cultural identity.

  • View and contact local reps directly to reclaim your voice and advocate for equitable change in the face of gentrification.

  • Amplify community stories and headlines to preserve history, strengthen belonging, and resist cultural erasure.

Stay informed & get involved — community always within reach

  • Utilize essential resources anytime, anywhere, providing users with helpful materials and information on the go.

  • Discover local businesses and community spaces, supporting neighborhood engagement and economic vitality.

  • Learn about the organization and available opportunities, making it easy to get involved and contribute to the community.

Innovative — breaking taboos by encouraging open testimony

  • Sparks future innovation by highlighting urgent community issues and the need for tech that solves real-world problems.

  • Elevates local voices with genuine testimonials that reveal daily life and build empathy.

  • Fosters belonging and purpose by linking users to their community’s stories, inspiring unified action against major developments.

User Surveying & Initial Interviews

I began my research with surveys and preliminary interviews, using a carefully designed questionnaire to uncover the deeper challenges of gentrification. By blending open-ended and structured questions, I gathered firsthand stories while identifying broader community impacts, from housing instability to rising costs.

Conversations with locals revealed how gentrification disrupts both physical spaces and the community's social and emotional fabric (similar to my own first-hand lived experiences). By building trust and making participants feel heard, I gathered insights that shaped meaningful solutions centered on their lived experiences and authentic voices.

A glimpse into my interview with a local City Heights resident! :D

Conversations with locals revealed how gentrification disrupts both physical spaces and the community's social and emotional fabric (similar to my own first-hand lived experiences). By building trust and making participants feel heard, I gathered insights that shaped meaningful solutions centered on their lived experiences and authentic voices.

A glimpse into my interview with a local City Heights resident! :D

I had the privilege of interviewing 6 residents and surveying 17 others, forming meaningful connections beyond data collection. Relating to their experiences while maintaining research integrity, I deepened my empathy for those affected by urban development. Rather than being an outsider addressing their struggles, I was recognized as an empathetic, user-centric designer who truly understood the hardships of displacement.


Key frustrations surfaced:

  • Forced relocation: Rising housing costs have displaced core community members across San Diego.

  • Business closures: Generational local businesses are disappearing due to unaffordable rent.

  • Severed connections: Community hubs and nurseries are shutting down or losing relevance, erasing childhood ties.

I had the privilege of interviewing 6 residents and surveying 17 others, forming meaningful connections beyond data collection. Relating to their experiences while maintaining research integrity, I deepened my empathy for those affected by urban development. Rather than being an outsider addressing their struggles, I was recognized as an empathetic, user-centric designer who truly understood the hardships of displacement.


Key frustrations surfaced:

  • Forced relocation: Rising housing costs have displaced core community members across San Diego.

  • Business closures: Generational local businesses are disappearing due to unaffordable rent.

  • Severed connections: Community hubs and nurseries are shutting down or losing relevance, erasing childhood ties.

I had the privilege of interviewing 6 residents and surveying 17 others, forming meaningful connections beyond data collection. Relating to their experiences while maintaining research integrity, I deepened my empathy for those affected by urban development. Rather than being an outsider addressing their struggles, I was recognized as an empathetic, user-centric designer who truly understood the hardships of displacement.


Key frustrations surfaced:

  • Forced relocation: Rising housing costs have displaced core community members across San Diego.

  • Business closures: Generational local businesses are disappearing due to unaffordable rent.

  • Severed connections: Community hubs and nurseries are shutting down or losing relevance, erasing childhood ties.

User Persona

To translate the deep insights gathered thus far into actionable design decisions, I created a persona that accurately represents the lived experiences of City Heights residents, primarily those aged 18 to 32. Grounded in both qualitative and quantitative data, this persona served as an empathetic and relevant reference point that kept the community's goals, frustrations, and values at the heart of every subsequent step taken moving forward.

Lo-Fi Prototyping

After exploring design platforms like Dribbble and Pinterest, where I drew inspiration from modern design trends, I focused on intuitive elements, proven systems, and effective visual hierarchies. I connected these insights to the minimalistic layouts of platforms like Instagram and Twitter/X, aiming to create a design that aligns with these successful styles while maintaining a unique identity.

Incorporating feedback from user research, I focused on features that addressed the frustrations and goals of our target audience. Acknowledging their concerns about forced relocation and the loss of community ties, I conceptualized actionable prompts to empower users in their efforts to combat the cycle of displacement caused by development.

To ensure the design was grounded in real user needs, I directly engaged with residents who expressed interest in collaboration during initial interviews and surveys. This helped uncover meaningful solutions, narrowing down four key pages and functionalities that addressed both current frustrations and long-term aspirations.

Reflections & Takeaway

Finding Balance Between Solo Work and Collaboration

This project was my second time tackling a longstanding community issue as the sole researcher and designer. While it was initially overwhelming, I learned the importance of seeking support from fellow creatives while also maintaining balance to avoid burnout. It ultimately taught me how to navigate solo work while staying open to collaboration and maintaining realistic timelines, allowing me to deliver a thoughtful, end-to-end prototype by the end of the cohort.

Turning Community Insights into Purposeful Action

I initially felt overwhelmed by the sheer volume of stories and concerns shared by City Heights residents, each with unique experiences. To ensure I addressed their needs effectively, I prioritized regular check-ins and clear documentation throughout the design process. This approach not only kept my work relevant but also transformed community insights into a guiding light, helping me navigate the complexity of the issue with intention and empathy.

Stay informed & get involved — community always within reach

  • Utilize essential resources anytime, anywhere, providing users with helpful materials and information on the go.

  • Discover local businesses and community spaces, supporting neighborhood engagement and economic vitality.

  • Learn about the organization and available opportunities, making it easy to get involved and contribute to the community.

Innovative — breaking taboos by encouraging open testimony

  • Sparks future innovation by highlighting urgent community issues and the need for tech that solves real-world problems.

  • Elevates local voices with genuine testimonials that reveal daily life and build empathy.

  • Fosters belonging and purpose by linking users to their community’s stories, inspiring unified action against major developments.

Live search — immediate access to key resources at all times

  • Access real-time updates on breaking news and development plans in City Heights to stay informed and protect the community’s cultural identity.

  • View and contact local reps directly to reclaim your voice and advocate for equitable change in the face of gentrification.

  • Amplify community stories and headlines to preserve history, strengthen belonging, and resist cultural erasure.

Style Guide

To maintain consistency with AOY's established branding, including core visual assets, fonts, and color schemes, I adhered to their existing style guide throughout the design process. This decision was made to ensure the platform aligned with AOY's identity and could be easily handed off as a lasting resource for the community after the cohort ended. My goal from the start was to create a platform that would remain relevant and serve as a central reference for community members long after the project’s completion.

Reflections & Takeaway

Finding Balance Between Solo Work and Collaboration

This project was my second time tackling a longstanding community issue as the sole researcher and designer. While it was initially overwhelming, I learned the importance of seeking support from fellow creatives while also maintaining balance to avoid burnout. It ultimately taught me how to navigate solo work while staying open to collaboration and maintaining realistic timelines, allowing me to deliver a thoughtful, end-to-end prototype by the end of the cohort.

Turning Community Insights into Purposeful Action

I initially felt overwhelmed by the sheer volume of stories and concerns shared by City Heights residents, each with unique experiences. To ensure I addressed their needs effectively, I prioritized regular check-ins and clear documentation throughout the design process. This approach not only kept my work relevant but also transformed community insights into a guiding light, helping me navigate the complexity of the issue with intention and empathy.

Reflections & Takeaway

Turning Community Insights into Purposeful Action

I initially felt overwhelmed by the sheer volume of stories and concerns shared by City Heights residents, each with unique experiences. To ensure I addressed their needs effectively, I prioritized regular check-ins and clear documentation throughout the design process. This approach not only kept my work relevant but also transformed community insights into a guiding light, helping me navigate the complexity of the issue with intention and empathy.

Finding Balance Between Solo Work and Collaboration

This project was my second time tackling a longstanding community issue as the sole researcher and designer. While it was initially overwhelming, I learned the importance of seeking support from fellow creatives while also maintaining balance to avoid burnout. It ultimately taught me how to navigate solo work while staying open to collaboration and maintaining realistic timelines, allowing me to deliver a thoughtful, end-to-end prototype by the end of the cohort.

Lights on·off